Outage in Sumo Logic

Problem with Open telemetry collectors

Resolved Minor
September 10, 2025 - Started about 2 months ago - Lasted about 2 hours

Incident Report

We are currently investigating reports of problems with open telemetry collectors. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. An increased amount of 5xx errors might be seen. We will provide more information soon.
Components affected
Sumo Logic North America 1 (US1)

Need to monitor Sumo Logic outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
about 2 months ago - at 09/10/2025 05:13AM

We are currently investigating reports of problems with open telemetry collectors. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. An increased amount of 5xx errors might be seen. We will provide more information soon.

about 2 months ago - at 09/10/2025 07:11AM

We are continuing to investigate reports of problems with OpenTelemetry Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are working to isolate the problem, however still seeing 5xx errors.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook