Outage in Sumo Logic

Problem with Open telemetry collectors

Resolved Minor
September 10, 2025 - Started 5 days ago - Lasted about 2 hours

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Outage Details

We are currently investigating reports of problems with open telemetry collectors. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. An increased amount of 5xx errors might be seen. We will provide more information soon.
Components affected
Sumo Logic North America 1 (US1)
Latest Updates ( sorted recent to last )
5 days ago - at 09/10/2025 05:13AM

We are currently investigating reports of problems with open telemetry collectors. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. An increased amount of 5xx errors might be seen. We will provide more information soon.

5 days ago - at 09/10/2025 07:11AM

We are continuing to investigate reports of problems with OpenTelemetry Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are working to isolate the problem, however still seeing 5xx errors.

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