Outage in Sumo Logic
Problem with Open telemetry collectors
Resolved Minor
September 10, 2025 - Started 8 months ago
- Lasted about 2 hours
Incident Report
We are currently investigating reports of problems with open telemetry collectors. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. An increased amount of 5xx errors might be seen. We will provide more information soon.
Components affected
Sumo Logic North America 1 (US1)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
8 months ago - at 09/10/2025 05:13AM
We are currently investigating reports of problems with open telemetry collectors. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. An increased amount of 5xx errors might be seen. We will provide more information soon.
8 months ago - at 09/10/2025 07:11AM
We are continuing to investigate reports of problems with OpenTelemetry Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are working to isolate the problem, however still seeing 5xx errors.
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Problem with Logs Collection - about 1 month ago
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