Outage in Sumo Logic

Problem with Logs Collection and Cloud Collection

Resolved Minor
October 30, 2025 - Started about 10 hours ago - Lasted 16 minutes

Incident Report

We are currently investigating reports of problems with Logs Collection and Cloud Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, latency in retrieving data from cloud. We will provide more information soon.
Components affected
Sumo Logic North America 2 (US2)

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Latest Updates ( sorted recent to last )
about 10 hours ago - at 10/30/2025 10:30PM

We are currently investigating reports of problems with Logs Collection and Cloud Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, latency in retrieving data from cloud. We will provide more information soon.

about 10 hours ago - at 10/30/2025 10:33PM

We have identified the source of the issue affecting Logs Collection and Cloud Collection. The symptoms are: latency in processing and displaying log data and latency in retrieving data from cloud. We are working on a fix for the problem.

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