Outage in Sumo Logic

Problem with Metrics Indexing affecting Metrics Searches

Resolved Minor
November 19, 2025 - Started 23 days ago - Lasted about 3 hours

Incident Report

We are currently investigating internally detected problems with Metrics Indexing affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. Users may not see recently ingested time series in their response for queries scanning more than 24h of data. Newer dimensions will not be available in metrics autocomplete results. We will provide more information soon.
Components affected
Sumo Logic North America 1 (US1)

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Latest Updates ( sorted recent to last )
23 days ago - at 11/19/2025 10:52PM

We are currently investigating internally detected problems with Metrics Indexing affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. Users may not see recently ingested time series in their response for queries scanning more than 24h of data. Newer dimensions will not be available in metrics autocomplete results.

We will provide more information soon.

23 days ago - at 11/19/2025 11:01PM

We have identified the source of the issue affecting Metrics Indexing and Metrics Searches. The symptoms are: latency in processing and displaying metrics data. Users may not see recently ingested time series in their response for queries scanning more than 24h of data. Newer dimensions will not be available in metrics autocomplete results.

23 days ago - at 11/20/2025 12:15AM

We have implemented a fix for the issue affecting Metrics Indexing and Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.

23 days ago - at 11/20/2025 12:52AM

Indexing latency of Metrics data continues to improve as we process a backlog of collected Metrics data. We are continuing to monitor progress.

The symptoms are: latency in processing and displaying metrics data. Users may not see recently ingested time series in their response for queries scanning more than 24h of data. Newer dimensions will not be available in metrics autocomplete results.

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