Outage in Sumo Logic

Problem with Tracing Collection

Resolved Minor
December 10, 2025 - Started 3 days ago - Lasted about 2 hours

Incident Report

We are currently investigating reports of problems with Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We will provide more information soon.
Components affected
Sumo Logic North America 1 (US1)

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Latest Updates ( sorted recent to last )
3 days ago - at 12/10/2025 04:07AM

We are currently investigating reports of problems with Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We will provide more information soon.

2 days ago - at 12/10/2025 05:46AM

We have identified the source of the issue affecting Tracing Collection. We are getting internal service errors from AWS DynamoDB.
The symptoms are: latency in processing and displaying tracing data. We are looking for a workaround and also waiting for the AWS DynamoDB fix to arrive.

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