Outage in Sumo Logic

Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

Resolved Major

May 08, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 05/08/2026 11:39AM

We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

IDENTIFIED about 1 month ago - at 05/08/2026 11:37AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 05/08/2026 10:50AM

We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list.

Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.

Latest Sumo Logic outages

Problem with Billing and Account Management in Canada (CA) - 7 days ago

Problem with CSE Processing Pipeline in Korea (KR) - 10 days ago

Problem with Metrics Collection in North America 1 (US1) - 13 days ago

Problem with CSE Processing Pipeline in North America 1 (US1) - 24 days ago

Problem with Data Indexing in North America 1 (US1) - 24 days ago

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