Outage in SumUp (AUS)

Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders

Resolved Minor

September 05, 2026 - Started about 13 hours ago - Lasted about 7 hours

Incident Report

An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

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Latest Updates ( sorted recent to last )

MONITORING about 8 hours ago - at 09/05/2026 06:03PM

Issue identified, and fix is applied. We are monitoring while systems are recovering.

Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com.

IDENTIFIED about 12 hours ago - at 09/05/2026 01:22PM

An issue has been identified and a fix has been applied.

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.

INVESTIGATING about 13 hours ago - at 09/05/2026 12:58PM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

Latest SumUp (AUS) outages

Elevated card payment failures (Mastercard / Maestro) - 22 days ago

Some payments failing - 2 months ago

Logins - 3 months ago

Issues with receipts and sales history - 4 months ago

We have ongoing issue with online payments that has limited impact - 6 months ago

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