Outage in SumUp
Outbound transfers delayed for some EU merchants
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Outage Details
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On Thursday, 27th March, we experienced a technical issue causing duplication of some outgoing transfers from SumUp Business Accounts. Impacted customers have been directly notified via email.
We have initiated recalls for all duplicated transactions. If you receive a recall request from your bank, please approve it promptly. Thank you to those who have already approved these recall requests.
Please be aware that due to this incident, outbound transfers may experience delays over the upcoming weekend.
We are working to address the issue.
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