Sunshine Conversations: investigating issues that could impact either Facebook Messenger or WhatsApp integrations

This incident has been resolved.

Our team has deployed a fix which should resolve the issue where some users received a "User has opted to block further messages" error. Please let us know if you're still experiencing this issue.

We have determined the root cause of this issue and working towards implementing a solution.

Our team is currently testing code which is believed to be responsible for this inaccurate error-message. We should have the results of this testing within the next hour and will provide an update at that time.

We are continuing to investigate this issue that could impact either Facebook Messenger or WhatsApp integrations.
We will provide more details as our investigation moves forward.

Our team is investigating reports of issues with Sunshine Conversations. The unexpected error message is "User has opted to block further messages"
This issue could impact either Facebook Messenger or WhatsApp integrations.
We will provide more details as our investigation moves forward.