Outage in Sunshine Conversations

Sunshine Conversations: investigating issues that could impact either Facebook Messenger or WhatsApp integrations

Resolved Minor

December 03, 2020 - Started about 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

Our team is investigating reports of issues with Sunshine Conversations. The unexpected error message is "User has opted to block further messages" This issue could impact either Facebook Messenger or WhatsApp integrations. We will provide more details as our investigation moves forward.

Latest Updates ( sorted recent to last )

RESOLVED about 4 years ago - at 12/03/2020 09:53PM

This incident has been resolved.

INVESTIGATING about 4 years ago - at 12/03/2020 09:53PM

Our team has deployed a fix which should resolve the issue where some users received a "User has opted to block further messages" error. Please let us know if you're still experiencing this issue.

INVESTIGATING about 4 years ago - at 12/03/2020 08:47PM

We have determined the root cause of this issue and working towards implementing a solution.

INVESTIGATING about 4 years ago - at 12/03/2020 07:29PM

Our team is currently testing code which is believed to be responsible for this inaccurate error-message. We should have the results of this testing within the next hour and will provide an update at that time.

INVESTIGATING about 4 years ago - at 12/03/2020 06:27PM

We are continuing to investigate this issue that could impact either Facebook Messenger or WhatsApp integrations.
We will provide more details as our investigation moves forward.

INVESTIGATING about 4 years ago - at 12/03/2020 06:25PM

Our team is investigating reports of issues with Sunshine Conversations. The unexpected error message is "User has opted to block further messages"
This issue could impact either Facebook Messenger or WhatsApp integrations.
We will provide more details as our investigation moves forward.

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