Outage in Sunshine Conversations

Sunshine Conversations: investigating issues that could impact either Facebook Messenger or WhatsApp integrations

Resolved Minor
December 03, 2020 - Started almost 5 years ago - Lasted over 1 year
Official incident page

Incident Report

Our team is investigating reports of issues with Sunshine Conversations. The unexpected error message is "User has opted to block further messages" This issue could impact either Facebook Messenger or WhatsApp integrations. We will provide more details as our investigation moves forward.

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Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 12/03/2020 09:53PM

This incident has been resolved.

INVESTIGATING almost 5 years ago - at 12/03/2020 09:53PM

Our team has deployed a fix which should resolve the issue where some users received a "User has opted to block further messages" error. Please let us know if you're still experiencing this issue.

INVESTIGATING almost 5 years ago - at 12/03/2020 08:47PM

We have determined the root cause of this issue and working towards implementing a solution.

INVESTIGATING almost 5 years ago - at 12/03/2020 07:29PM

Our team is currently testing code which is believed to be responsible for this inaccurate error-message. We should have the results of this testing within the next hour and will provide an update at that time.

INVESTIGATING almost 5 years ago - at 12/03/2020 06:27PM

We are continuing to investigate this issue that could impact either Facebook Messenger or WhatsApp integrations.
We will provide more details as our investigation moves forward.

INVESTIGATING almost 5 years ago - at 12/03/2020 06:25PM

Our team is investigating reports of issues with Sunshine Conversations. The unexpected error message is "User has opted to block further messages"
This issue could impact either Facebook Messenger or WhatsApp integrations.
We will provide more details as our investigation moves forward.

Latest Sunshine Conversations outages

[SunCo] Attachments issues on LINE integration - almost 5 years ago
Elevated Latency - almost 5 years ago
Degraded WhatsApp message delivery - almost 5 years ago
Degraded WhatsApp message delivery - almost 5 years ago
WhatsApp media messages failing - about 5 years ago

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