Outage in Sunshine Conversations

Degraded WhatsApp message delivery

Resolved Minor

November 04, 2020 - Started over 5 years ago - Lasted over 1 year
Official incident page

Incident Report

We are investigating reports of some customers being unable to send WhatsApp messages. Some users may also see error messages indicating that they are outside of their 24-hour response window before 24 hours have passed. We will provide more information as we learn more from our investigation. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED about 5 years ago - at 11/05/2020 10:50PM

We're happy to report that WhatsApp have resolved the issues impacting some customers ability to send WhatsApp messages. Thank you for your patience.

IDENTIFIED over 5 years ago - at 11/05/2020 04:59AM

We are working closely with WhatsApp to resolve the issues impacting some customers being unable to send WhatsApp messages. We will provide more information as it becomes available. Thank you for your patience.

INVESTIGATING over 5 years ago - at 11/05/2020 03:19AM

We continue to investigate issues impacting some customers being unable to send WhatsApp messages. Some users may also see error messages indicating that they are outside of their 24-hour response window before 24 hours have passed. We will provide more information as we learn more. Thank you for your patience.

INVESTIGATING over 5 years ago - at 11/04/2020 10:39PM

Latest Sunshine Conversations outages

[SunCo] Attachments issues on LINE integration - about 5 years ago

Sunshine Conversations: investigating issues that could impact either Facebook Messenger or WhatsApp integrations - about 5 years ago

Elevated Latency - about 5 years ago

Degraded WhatsApp message delivery - about 5 years ago

WhatsApp media messages failing - over 5 years ago

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