Outage in Supabase

Supabase Support Backend Outage - Delayed Support Response

Resolved Minor
August 27, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our support system provider is currently experiencing a global outage, which has resulted in Supabase Support being unable to timely see and respond to your tickets and requests. This has also resulted in the Support form via our dashboard having limited functionality. For the moment, if you have a support request, please email support@supabase.com and in the body of your message, please make sure you include the project ID(s) and Org ID(s), and as much detail about the nature of your problem as you can, and we will get to these as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/27/2024 04:04PM

This incident has been resolved.

MONITORING 5 months ago - at 08/27/2024 03:25PM

It looks like service has been restored, and the form in the dashboard should be working as expected now. We'll leave this open a while longer and monitor for any more issues, until our provider has set their own incident as resolved.

We appreciate your patience as we get back to responding to your support requests.

IDENTIFIED 5 months ago - at 08/27/2024 03:12PM

Our support system provider is currently experiencing a global outage, which has resulted in Supabase Support being unable to timely see and respond to your tickets and requests.

This has also resulted in the Support form via our dashboard having limited functionality. For the moment, if you have a support request, please email support@supabase.com and in the body of your message, please make sure you include the project ID(s) and Org ID(s), and as much detail about the nature of your problem as you can, and we will get to these as soon as possible.

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