Outage in Supabase

Intermittent errors connecting to some Fly regions from eu-central-1 region

Resolved Minor
September 13, 2024 - Started 15 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers in eu-central-1 are reporting intermittent errors sending emails due to periodic issues connecting to Resend. The Resend team is aware and is working towards a resolution. You can follow their status page here: https://resend-status.com/incident/428717
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 09/13/2024 09:06PM

This incident has been resolved.

MONITORING 14 days ago - at 09/13/2024 08:36PM

Fly has found and fixed a misconfiguration in their edge network, and all connectivity from eu-central-1 to fly regions now appears to be working again.

We are monitoring for further issues, but things are looking good now.

IDENTIFIED 15 days ago - at 09/13/2024 07:16PM

We've worked with Resend on a workaround for the more general connectivity issues from AWS eu-central-1 to Fly, and at this time email actions should now be working again.

If you have other things that communicate between your Supabase service and Fly regions, you may still see some errors.

We are continuing to work with Fly and AWS to resolve the broader issue.

IDENTIFIED 15 days ago - at 09/13/2024 06:54PM

We believe we have isolated these connectivity problems to a routing issue outside of Supabase networks, somewhere between AWS and Fly. We are working with both teams to resolve this issue.

INVESTIGATING 15 days ago - at 09/13/2024 05:44PM

While working with Resend on this issue, we discovered that there are periodic connectivity issues between our eu-central-1 and some Fly regions. We are investigating the cause of that now.

Users in eu-central-1 may continue to see periodic failures with email actions until this is resolved.

MONITORING 15 days ago - at 09/13/2024 04:54PM

Some customers in eu-central-1 are reporting intermittent errors sending emails due to periodic issues connecting to Resend. The Resend team is aware and is working towards a resolution. You can follow their status page here: https://resend-status.com/incident/428717

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