Outage in Supabase

Dashboard Support Form Erroring on ticket submission

Resolved Minor

June 10, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some users are seeing failures when attempting to submit a support ticket via the dashboard or via https://supabase.help - We are currently investigating. In the mean time, you can also email us at support@supabase.com - please include the relevant project id for the project or projects you are seeing issues with.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/10/2025 10:45PM

The increased retry intervals have made ticket opening much more stable, and things are looking good.

We apologize for the inconvenience!

MONITORING 10 months ago - at 06/10/2025 10:00PM

We've identified a race condition in the ticket submission process. We've added some resiliency here to avoid the race condition and handle failures more gracefully. This has been merged and we are monitoring the results.

INVESTIGATING 10 months ago - at 06/10/2025 08:24PM

Some users are seeing failures when attempting to submit a support ticket via the dashboard or via https://supabase.help - We are currently investigating.

In the mean time, you can also email us at support@supabase.com - please include the relevant project id for the project or projects you are seeing issues with.

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