Outage in Supabase
Transactional Email Delivery Delays
Resolved MinorIncident Report
Summary AI Generated
Supabase experienced delays in transactional email delivery for 22 hours, affecting welcome emails, OAuth approvals, project shutdown notifications, and payment failure alerts. Customers received notifications after their issues were already resolved, such as payment failure alerts arriving after payments were successfully processed. The email queues returned to normal after the team cleared the backlog and addressed the underlying causes of the email spike.
We are experiencing delays in delivery of some of our email to customers related to transactions, including new welcome, oauth-approved, project-shutdown, and payment-failure notifications. This has caused some customers to receive notifications after their issue has been resolved (for example, payment failure notifications after payment has been issued). We are actively monitoring the email delivery queue and expect the delays to be eliminated over time. We will update this status as appropriate.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/17/2026 05:00PM
Email queues have returned to normal.
MONITORING
4 days ago - at 04/16/2026 08:51PM
Customers will continue to see these delayed transactional emails while we clear the backlog. We will provide another update once these queued emails are sent.
MONITORING
5 days ago - at 04/16/2026 07:37PM
We have made progress investigating the specific causes of the email spike and are determining appropriate next steps to improve clearance of the backlog.
MONITORING
5 days ago - at 04/16/2026 07:05PM
We are experiencing delays in delivery of some of our email to customers related to transactions, including new welcome, oauth-approved, project-shutdown, and payment-failure notifications. This has caused some customers to receive notifications after their issue has been resolved (for example, payment failure notifications after payment has been issued). We are actively monitoring the email delivery queue and expect the delays to be eliminated over time. We will update this status as appropriate.
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