Issues with new organisation creation and plan changes

This incident has been resolved.

The issues with our upstream billing partner have been resolved, and we are no longer seeing elevated error rates and expect organization creation and plan changes to work as expected. We will continue to monitor to be sure things remain stable.

We are still seeing higher than usual errors for the requests to the upstream billing partner. We continue to work together to work towards full restoration.

The error rates are still higher than usual for the requests to the upstream billing partner. We are working to restore everything to its normal state.

New organisation creation and plan changes are working again, the platform is fully operational again. We will continue to monitor to make sure the problem does not resurface.

We have identified issues with new organisation creation and plan changes due to an upstream outage with our billing partner. We are working to restore new organisation creation and plan changes as soon as possible.

Running projects should not be affected.