Outage in Suralink

Slow response times & file upload/download issues - US Region

Resolved Major
March 13, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue that is preventing users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
Components affected
Suralink Web Application
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/13/2025 09:44PM

This incident has been resolved.

MONITORING 7 months ago - at 03/13/2025 09:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 03/13/2025 09:15PM

We are continuing to investigate issues with slow response times that are also impacting the ability to upload or download files in the Suralink application. Our engineers are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

INVESTIGATING 7 months ago - at 03/13/2025 08:52PM

We are continuing to investigate the login issues and slow response times in the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

INVESTIGATING 7 months ago - at 03/13/2025 08:13PM

We are investigating an issue that is preventing users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook