Outage in Suralink

Slow response times & file upload/download issues - US Region

Resolved Major
March 13, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue that is preventing users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
Components affected
Suralink Web Application
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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/13/2025 09:44PM

This incident has been resolved.

MONITORING 7 months ago - at 03/13/2025 09:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 03/13/2025 09:15PM

We are continuing to investigate issues with slow response times that are also impacting the ability to upload or download files in the Suralink application. Our engineers are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

INVESTIGATING 7 months ago - at 03/13/2025 08:52PM

We are continuing to investigate the login issues and slow response times in the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

INVESTIGATING 7 months ago - at 03/13/2025 08:13PM

We are investigating an issue that is preventing users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

Latest Suralink outages

Files cannot be downloaded from multiple requests at once - All Regions - about 1 month ago
Login Issues - All Regions - 4 months ago
Slow Response Time - CA Region - 5 months ago
Slow Response Time and Login Issues - CA Region - 6 months ago
Login Issues - All Regions - 6 months ago

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