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Outage in Suralink

Some client users are unable to upload files or view comments - US Region

Resolved Minor
January 29, 2026 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue with the Suralink web application affecting a small number of client users, where files cannot be uploaded, and comments/history cannot be viewed. Our engineering teams are actively working to resolve the issue as quickly as possible, and we will provide an update as soon as we have more information.
Components affected
Suralink File Uploads and Downloads Suralink Request List (Engagements)

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 01/29/2026 06:35PM

This incident has been resolved.

MONITORING 4 days ago - at 01/29/2026 06:12PM

A fix for the issue that was preventing some client users from uploading files and viewing comments has been implemented, and we are monitoring to ensure full resolution.

INVESTIGATING 4 days ago - at 01/29/2026 05:28PM

We are investigating an issue with the Suralink web application affecting a small number of client users, where files cannot be uploaded, and comments/history cannot be viewed. Our engineering teams are actively working to resolve the issue as quickly as possible, and we will provide an update as soon as we have more information.

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