Outage in Suralink
Some client users are unable to upload files or view comments - US Region
Resolved MinorIncident Report
We are investigating an issue with the Suralink web application affecting a small number of client users, where files cannot be uploaded, and comments/history cannot be viewed. Our engineering teams are actively working to resolve the issue as quickly as possible, and we will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 01/29/2026 06:35PM
This incident has been resolved.
MONITORING
2 months ago - at 01/29/2026 06:12PM
A fix for the issue that was preventing some client users from uploading files and viewing comments has been implemented, and we are monitoring to ensure full resolution.
INVESTIGATING
2 months ago - at 01/29/2026 05:28PM
We are investigating an issue with the Suralink web application affecting a small number of client users, where files cannot be uploaded, and comments/history cannot be viewed. Our engineering teams are actively working to resolve the issue as quickly as possible, and we will provide an update as soon as we have more information.
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