This incident has been resolved.
A fix for the issue that was preventing some client users from uploading files and viewing comments has been implemented, and we are monitoring to ensure full resolution.
We are investigating an issue with the Suralink web application affecting a small number of client users, where files cannot be uploaded, and comments/history cannot be viewed. Our engineering teams are actively working to resolve the issue as quickly as possible, and we will provide an update as soon as we have more information.
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