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Outage in Suralink

Suralink Web Application - US Region

Resolved Major
February 12, 2026 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating an issue with the Suralink web application affecting users in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
Components affected
Suralink Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/12/2026 08:44PM

The technical issues impacting the platform have been resolved. We apologize for any inconvenience and thank you for your patience.

MONITORING 2 months ago - at 02/12/2026 08:23PM

Thank you again for your patience. A fix has been implemented, and we are currently monitoring the system closely.

IDENTIFIED 2 months ago - at 02/12/2026 08:04PM

We are continuing to work to fully resolve the issue preventing some users from logging in.

IDENTIFIED 2 months ago - at 02/12/2026 07:31PM

We have identified issues that are preventing some users from logging in and are working to resolve them asap.

MONITORING 2 months ago - at 02/12/2026 07:05PM

Thank you for your patience. A fix has been implemented, and we are currently monitoring the system closely as users begin logging back in.

IDENTIFIED 2 months ago - at 02/12/2026 05:29PM

We have identified the issue with the application in the US region. Our engineers are actively working to resolve this as quickly as possible.

INVESTIGATING 2 months ago - at 02/12/2026 04:27PM

We are investigating an issue with the Suralink web application affecting users in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

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