Outage in Suralink

Login Issues - US Region

Resolved Major

September 16, 2026 - Started about 3 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of login errors when attempting to sign in to Suralink and will provide an update in 30 minutes, or sooner if more information becomes available.

Components affected

Suralink Web Application

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Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 09/16/2026 07:35PM

The issue that was preventing users from logging into Suralink in the US region has been resolved. We apologize for the inconvenience and appreciate your patience.

MONITORING about 2 hours ago - at 09/16/2026 07:20PM

We have implemented a fix for the login issues that are impacting users in the US region, and are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

IDENTIFIED about 3 hours ago - at 09/16/2026 07:00PM

We have identified the issue that is preventing users from signing in to and using Suralink, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.

INVESTIGATING about 3 hours ago - at 09/16/2026 06:35PM

We are investigating reports of login errors when attempting to sign in to Suralink and will provide an update in 30 minutes, or sooner if more information becomes available.

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