Outage in Suralink
Addressing World-Wide PHP Vulnerability
Resolved MinorIncident Report
As most of you are probably aware, a vulnerability was discovered in PHP today that affects roughly 75% of websites worldwide.
We have been monitoring the situation closely since it was announced, and we have been working on a fix for our systems. We have identified the fix and are working to test and implement it throughout all of our global regions.
TO BE CLEAR, we have NOT seen any suspicious traffic or actions on our website, but out of an ABUNDANCE OF CAUTION (like many others across the web), we have decided to take down our website while we implement the fix.
We are working to restore access as quickly as possible, and appreciate your patience and partnership during this world-wide event. We expect that the website will be down for at least several hours, but will keep you updated as the work progresses.
Please don't hesitate to reach out via email to support@suralink.com if you have any questions.
Components affected
Suralink Web Application Suralink Web Application Suralink Web Application Suralink File Uploads and Downloads Suralink File Uploads and Downloads Suralink File Uploads and Downloads Suralink Request List (Engagements) Suralink Request List (Engagements) Suralink Request List (Engagements) Suralink Report Delivery Suralink Report Delivery Suralink Report Delivery Suralink API Suralink API Suralink API Suralink Secure File Sharing Suralink Secure File Sharing Suralink Secure File Sharing Suralink Email Suralink Email Suralink Email Suralink Automation Engine Suralink Automation Engine Suralink Automation EngineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/21/2026 11:17PM
Good news: the fix for today's PHP vulnerability has been tested and is in place in all of our global regions, and Suralink is back online.
As we mentioned earlier, we did not see any suspicious traffic or activity. Taking the site down was a precaution, and nothing has changed with your data.
Thank you for your patience and partnership today. If you have any questions, please reach out to support@suralink.com and we'll be happy to help.
IDENTIFIED
4 days ago - at 10/21/2026 07:44PM
As most of you are probably aware, a vulnerability was discovered in PHP today that affects roughly 75% of websites worldwide.
We have been monitoring the situation closely since it was announced, and we have been working on a fix for our systems. We have identified the fix and are working to test and implement it throughout all of our global regions.
TO BE CLEAR, we have NOT seen any suspicious traffic or actions on our website, but out of an ABUNDANCE OF CAUTION (like many others across the web), we have decided to take down our website while we implement the fix.
We are working to restore access as quickly as possible, and appreciate your patience and partnership during this world-wide event. We expect that the website will be down for at least several hours, but will keep you updated as the work progresses.
Please don't hesitate to reach out via email to support@suralink.com if you have any questions.
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