Outage in Swan

Limited access to Infogreffe

Resolved Minor
October 18, 2023 - Started about 2 years ago - Lasted 5 days
Official incident page

Incident Report

Since this morning, we've been experiencing delays in processing French onboardings because of an Infogreffe website outage. Infogreffe is the service used to download the proof of registration for companies. We will provide updates as necessary. If the issue persists, we might start asking those affected to provide their KBIS to help limit delays.
Components affected
Swan Onboarding

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/23/2023 07:22AM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 10/18/2023 12:15PM

Since this morning, we've been experiencing delays in processing French onboardings because of an Infogreffe website outage. Infogreffe is the service used to download the proof of registration for companies. We will provide updates as necessary. If the issue persists, we might start asking those affected to provide their KBIS to help limit delays.

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