Outage in Swan

LIVE - Identity Verification outage

Resolved Major
December 27, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

One of our identity verification provider is experiencing outage. None of the Expert & PVID initiated since 14h10 CET have been completed. A fix has been implemented and they are monitoring the results.
Components affected
Swan Onboarding Swan Oauth
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/27/2023 03:28PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/27/2023 02:01PM

One of our identity verification provider is experiencing outage.
None of the Expert & PVID initiated since 14h10 CET have been completed.
A fix has been implemented and they are monitoring the results.

Latest Swan outages

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LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago

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