Outage in Swan

LIVE incident: physical cards shipping information not displayed

Resolved Minor
June 21, 2024 - Started over 1 year ago - Lasted 11 days
Official incident page

Incident Report

We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Tuesday 14th June. The cards have been dispatched correctly, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.
Components affected
Swan API Swan Dashboard
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/02/2024 07:21AM

This incident has been resolved.

MONITORING over 1 year ago - at 06/27/2024 12:02PM

A fix has been implemented and we're monitoring the result. All shipping info for physical cards is now displayed.

IDENTIFIED over 1 year ago - at 06/21/2024 03:01PM

We are continuing to work on a fix for this issue.
Notice that only cards dispatched from France are impacted.

IDENTIFIED over 1 year ago - at 06/21/2024 11:39AM

We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Tuesday 14th June. The cards have been dispatched correctly, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

Latest Swan outages

LIVE - Delay in transaction display and sending related webhooks - 6 months ago
API - Server Error - 6 months ago
LIVE/PROD - API degraded performance - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago

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