Outage in Swan

LIVE - Special characters will not work in no-code front-ends

Resolved Minor
August 30, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Since 10:09 AM, we're experiencing an issue with no-code onboarding and web banking. Special characters are temporarily not supported, causing errors when users try to proceed or submit their input. Please avoid using special characters for now. We're investigating and will provide updates.
Components affected
Swan Web-banking
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/30/2024 01:20PM

The incident has been resolved, and a fix has been implemented. The issue lasted between 10:09 AM and 3:17 PM.

INVESTIGATING about 2 months ago - at 08/30/2024 12:23PM

Since 10:09 AM, we're experiencing an issue with no-code onboarding and web banking. Special characters are temporarily not supported, causing errors when users try to proceed or submit their input. Please avoid using special characters for now. We're investigating and will provide updates.

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