Outage in Swan

LIVE/PROD - Identity verification flow impacted

Resolved Minor
November 05, 2024 - Started about 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

Starting from 04/11/2024 16:18 CET, the QES Identification flow is impacted by a technical issue. We are currently investigating the issue and will provide updates accordingly.
Components affected
Swan API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/05/2024 03:14PM

This incident has been resolved.

MONITORING about 1 year ago - at 11/05/2024 10:25AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 11/05/2024 09:40AM

Starting from 04/11/2024 16:18 CET, the QES Identification flow is impacted by a technical issue.
We are currently investigating the issue and will provide updates accordingly.

Latest Swan outages

LIVE - Delay in transaction display and sending related webhooks - 7 months ago
API - Server Error - 7 months ago
LIVE/PROD - API degraded performance - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago

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