Outage in Swan

LIVE/PROD - Failure in processing SDD-INs

Resolved Major
December 03, 2024 - Started 19 days ago - Lasted 6 days
Official incident page

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Outage Details

Starting from 08:16pm CET on December 2nd, we experienced a failure in the processing of SDD INs, resulting in a delay in the rolling reserve release time and an incorrect status. We have identified the issue and we will provide updates accordingly on how to mitigate the effects.
Components affected
Swan SEPA payment
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/09/2024 01:51PM

This incident has been resolved.

MONITORING 17 days ago - at 12/05/2024 10:54AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 19 days ago - at 12/03/2024 11:29AM

Starting from 08:16pm CET on December 2nd, we experienced a failure in the processing of SDD INs, resulting in a delay in the rolling reserve release time and an incorrect status.
We have identified the issue and we will provide updates accordingly on how to mitigate the effects.

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