Outage in Swan

LIVE/PROD - Failure in processing SDD-INs

Resolved Major
December 03, 2024 - Started 11 months ago - Lasted 6 days
Official incident page

Incident Report

Starting from 08:16pm CET on December 2nd, we experienced a failure in the processing of SDD INs, resulting in a delay in the rolling reserve release time and an incorrect status. We have identified the issue and we will provide updates accordingly on how to mitigate the effects.
Components affected
Swan SEPA payment

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/09/2024 01:51PM

This incident has been resolved.

MONITORING 11 months ago - at 12/05/2024 10:54AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 12/03/2024 11:29AM

Starting from 08:16pm CET on December 2nd, we experienced a failure in the processing of SDD INs, resulting in a delay in the rolling reserve release time and an incorrect status.
We have identified the issue and we will provide updates accordingly on how to mitigate the effects.

Latest Swan outages

LIVE - Delay in transaction display and sending related webhooks - 7 months ago
API - Server Error - 7 months ago
LIVE/PROD - API degraded performance - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago

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