Outage in Swan

LIVE/PROD - Card Management & Card Payments are temporarily unavailable

Resolved Major
January 13, 2025 - Started 10 months ago - Lasted 30 minutes
Official incident page

Incident Report

Starting from 10:05am CET, we experienced a failure in Card Payments, resulting on some/all Card Transactions to be refused, and Card Management resulting on the failure of Card Creation, Activation, View Card Informations. We are currently investigating the issue and will provide updates accordingly.
Components affected
Swan Card payment

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/13/2025 09:45AM

This incident has been resolved.

MONITORING 10 months ago - at 01/13/2025 09:34AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 01/13/2025 09:26AM

Starting from 10:05am CET, we experienced a failure in Card Payments, resulting on some/all Card Transactions to be refused, and Card Management resulting on the failure of Card Creation, Activation, View Card Informations.
We are currently investigating the issue and will provide updates accordingly.

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