Outage in Swan

LIVE - Viewing the PIN code currently unavailable

Resolved Minor
February 10, 2025 - Started 9 months ago - Lasted about 15 hours
Official incident page

Incident Report

Starting from 18:13PM CET, following user consent, the physical card PIN is not displayed as expected due to a technical error. We are currently investigating the issue and will provide updates accordingly
Components affected
Swan Card payment

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/11/2025 08:53AM

This incident has been resolved. The issue lasted from 18:14 CET until 20:48 CET.

INVESTIGATING 9 months ago - at 02/10/2025 05:53PM

Starting from 18:13PM CET, following user consent, the physical card PIN is not displayed as expected due to a technical error. We are currently investigating the issue and will provide updates accordingly

Latest Swan outages

LIVE - Delay in transaction display and sending related webhooks - 7 months ago
API - Server Error - 7 months ago
LIVE/PROD - API degraded performance - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago

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