Outage in Swan

LIVE/PROD - Card payments are temporarily unavailable.

Resolved Major
March 11, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting from 12:00 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused. We are currently investigating the issue and will provide updates accordingly.
Components affected
Swan Card payment
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/11/2025 03:18PM

This incident has been resolved.

MONITORING 7 months ago - at 03/11/2025 01:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 03/11/2025 12:14PM

Starting from 12:00 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused.
We are currently investigating the issue and will provide updates accordingly.

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