Outage in Swan

LIVE/PROD - Card payments are temporarily unavailable

Resolved Major
March 28, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Starting from 18:21 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused. We are currently investigating the issue and will provide updates accordingly.
Components affected
Swan Card payment

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/28/2025 07:12PM

The incident has been resolved. All systems are now operating normally.

INVESTIGATING 10 months ago - at 03/28/2025 05:42PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 03/28/2025 05:32PM

Starting from 18:21 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused.
We are currently investigating the issue and will provide updates accordingly.

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