Outage in Swan

LIVE/PROD - Card payments are temporarily unavailable.

Resolved Major
April 01, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Starting from 12:42 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating the issue and will provide updates accordingly.
Components affected
Swan Card payment

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 04/01/2025 12:46PM

This incident has been resolved.

MONITORING 10 months ago - at 04/01/2025 11:51AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 04/01/2025 10:54AM

Starting from 12:42 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused.
We are currently investigating the issue and will provide updates accordingly.

Latest Swan outages

LIVE - Delay in transaction display and sending related webhooks - 9 months ago
API - Server Error - 9 months ago
LIVE/PROD - API degraded performance - 9 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 10 months ago
LIVE/PROD - Card payments are temporarily unavailable - 10 months ago

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