Outage in Swat.io

Instagram: Liking direct messages in the Inbox currently not possible

Minor

September 28, 2026 - Started about 11 hours ago
Official incident page

Incident Report

Since September 25, liking Instagram direct messages in Swat.io fails with the error message "An unexpected error has occurred. Please retry your request later." The cause is an issue on Meta's side with the Instagram API. It is not related to any recent changes in Swat.io. We have reported the issue to Meta and are waiting for a fix. Workaround: Please like direct messages directly in the Instagram app until the issue is resolved. We will update this page as soon as Meta has provided a fix.

Components affected

Swat.io Instagram API

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Latest Updates ( sorted recent to last )

INVESTIGATING about 11 hours ago - at 09/28/2026 12:15PM

We are continuing to investigate this issue.

INVESTIGATING about 11 hours ago - at 09/28/2026 12:08PM

Since September 25, liking Instagram direct messages in Swat.io fails with the error message "An unexpected error has occurred. Please retry your request later."

The cause is an issue on Meta's side with the Instagram API. It is not related to any recent changes in Swat.io. We have reported the issue to Meta and are waiting for a fix.

Workaround: Please like direct messages directly in the Instagram app until the issue is resolved.

We will update this page as soon as Meta has provided a fix.

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