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Outage in Switcher Studio

One-week Studio Pass users unable to access the application

Resolved Major
November 20, 2023 - Started about 2 years ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently investigating an issue limiting access to the application for One-week Studio pass users. While we are resolving the issue, any affected users should contact support@switcherstudio.com for assistance. Our team are working to fully restore functionality as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/20/2023 01:52PM

The incident is now fully resolved, and we have been able to assist those affected. Thank you for your patience.

MONITORING about 2 years ago - at 11/20/2023 03:22AM

The issue has been resolved, it affected a small percent of users and we are monitoring.

INVESTIGATING about 2 years ago - at 11/20/2023 02:08AM

We are currently investigating an issue limiting access to the application for One-week Studio pass users. While we are resolving the issue, any affected users should contact support@switcherstudio.com for assistance. Our team are working to fully restore functionality as quickly as possible.

Latest Switcher Studio outages

Switcher website, Dashboard, Catalog, Collections, and Remote Guest services down - 3 months ago
Issues When Livestreaming with the Switcher app - 8 months ago
Inability to livestream with the Switcher app - 12 months ago
Unable to Link Facebook Accounts to Switcher Using the Switcher App - about 1 year ago
Unable to Download Video Files from the Video Library - about 1 year ago

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