Integration processing disruption

The mitigation actions taken yesterday has fixed the issue. The performance has also improved significantly.

We did not detected such issues in integrations during yesterday evening, during the night nor during the morning.

We confirm everything is operational and close this ticket.

Post-mortem will be released later on.

Dear Customer,

We have applied mitigation actions for the issue affecting integrations and are continuing to monitor integration processing.

Our team is monitoring the evening and overnight processing runs to confirm stability. We are also continuing manual handling of any remaining affected data where needed.

We will keep this incident open while monitoring continues and will provide the next update by 09:00 EEST tomorrow, or sooner if there is significant progress.

Your Sympa Team

Dear Customer,

We have applied fixes for the issue affecting integrations and are monitoring their effect.

Integration processing has improved, but some data from last night still requires manual handling.

Our team is continuing this work and will monitor the results of the fixes throughout the night.

We will keep this incident open and provide the next update by 19:00 EEST, or sooner if there is significant progress.

Your Sympa Team

Dear Customer,

We are continuing work to restore normal integration processing.

Customers may still experience delayed integration processing.

Our team is preparing a fix and testing it before applying it.

We are also continuing mitigation work and manually reprocessing affected files where possible.

We will provide the next update by 16:30 EEST, or sooner if there is significant progress.

Your Sympa Team

Dear Customer,

We have identified the cause of the issue affecting integrations.

Customers may still experience delayed integration processing.

Our team is continuing mitigation work and manually reprocessing affected files where possible while we work to restore normal processing.

We will provide the next update by 15:00 EEST, or sooner if there is significant progress.

Your Sympa Team

Dear Customer,

We are currently investigating an issue affecting integrations.

Customers may experience failed or delayed integration processing.

Our team is actively investigating the root cause and working to restore normal integration processing.

We will provide the next update by 13:00 EEST, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team