Issue with approvals when creating table rows

Dear Customers,

The data correction work has now been completed, and the affected rows have been returned to the “pending approval” state. This statuspage topic can now be closed as fully resolved.

No customer action is required.

As communicated previously, the underlying issue was resolved on 2026-06-17 at 08:18 EEST, and approval creation for table rows has been working as expected since then.

We apologize for the disruption caused by this incident and thank you for your patience and understanding while we completed the corrective work.

Your Sympa Team

Dear Customers,

The issue affecting approvals when creating and editing table rows was resolved on 2026-06-17 at 08:18 EEST, as communicated previously. Approval creation for table rows is working as expected, and the corrective fix has been applied.
 
The approval data for rows that were created during the incident have already been fixed 2026-06-18 by setting them to “pending approval” state.

We are now completing the remaining data corrections for rows that were edited during the incident period.

No customer action is currently required. We will contact affected customers directly if any follow-up actions are needed.

We will provide the next update when the remaining corrections have been completed, or by 20:00 EEST.
 
We apologize for the disruption and appreciate your patience.
 
Your Sympa Team

Dear Customers,

We are pleased to share that we have successfully implemented a fix for the majority of the rows affected during the incident, and these have now been returned to a pending approval state. We are currently working on resolving the remaining few cases.

In addition, we continue to investigate and address the rows that were edited during the incident. These rows are currently in an approved state.

We will provide our next update after the Midsummer holiday.

Thank you for your patience and understanding and apologise for the inconvenience.

Your Sympa Team

Dear Customers,

Approval creation for table rows continues to work as expected.

Testing of the corrective fix has now been completed in a non-production environment. Our team is preparing to apply the fix to the affected production data after office hours today.

Customers may still see some approval records that have not yet been fully restored while this work continues.

We will provide the next update after the production corrective action has been completed, or by 19:00 EEST.

We apologize for the disruption and appreciate your patience.

Your Sympa Team

Dear Customers,

New approval creation for table rows continues to work as expected.

Our team has continued working on the corrective process for restoring the remaining affected approval data from the earlier incident.

Testing of the corrective process has not yet completed successfully, and additional adjustments are required before it can be safely applied.

Customers may still see some approval records that have not yet been fully restored while this work continues.

We will provide the next update by 12:00 EEST, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team

Dear Customers,

Approval creation for table rows continues to work as expected.

Our team has continued preparing the corrective process for the remaining affected approval data. Additional validation and adjustments are still required before the process can be safely applied to production.

Customers may still see some approval records that have not yet been fully restored while this work continues.

We will continue this work overnight and provide the next update by 09:00 EEST tomorrow, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team

Dear Customers,

Approval creation for table rows continues to work as expected.

Our team has tested the corrective process in a non-production environment and is completing final adjustments before applying it to production.

Once applied, the corrective process is expected to restore the missing approval records for the affected table rows.

Customers may still see some approval records that have not yet been fully restored while this work continues.

We will provide the next update by 19:00 EEST, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team

Dear Customers,

Approval creation for table rows continues to work as expected.

Our team has prepared a corrective fix for the remaining affected data. Testing has started and is currently ongoing before the fix is applied.

Customers may still see some approval records that have not yet been fully restored while this work continues.

We will provide the next update by 16:00 EEST, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team

Dear Customers,

The fix done early in the morning for the issue affecting approvals on table rows remains in place, and approval creation is working as expected.

Our team is continuing work on data fixing, to restore any missing approval records and to identify table rows that may require approval review as a result of changes made during the affected period.

Customers may still see some approval records that have not yet been fully restored while this work is ongoing.

We are actively progressing with the corrective actions and will provide the next update by 14:00 EEST, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team

Dear Customers,

We have identified an issue affecting approvals on table rows on yesterday 2026-06-16 15:34 EEST and was fixed today 2026-06-17 08:18 EEST.

Customers may have had issues to create approvals for affected table rows.

Our team applied a fix to restore approval creation for the affected rows. Everything works as expected now.

Out team is looking to fix the affected data.

We will provide the next update when the affected data is fixed or latest by 12.00 EEST.

To summarize everything works now.

We apologize for the disruption and appreciate your patience.

Your Sympa Team