Outage in Synapse
Late Delivery of ACH + Wire Files By Partner Bank
Resolved MinorIncident Report
Synapse has been made aware of a processing delay by one of our partner banks for ACH Payments + Returns.
This issue is unrelated to recent processing delays. We are actively communicating with our partner and will provide details as they become available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 04/25/2024 05:42PM
This incident has been resolved.
IDENTIFIED
about 2 years ago - at 01/11/2024 05:44PM
Synapse has observed a number of these files successfully clearing, however has now accrued a number of more recent wire files which have delays in processing.
While we cannot directly unblock this issue ourselves, we are in daily contact with our banking partner as we try to reduce negative impact to customers as much as is within our power to do so.
Synapse is actively tracking and monitoring the status of file origination on a daily basis.
IDENTIFIED
over 2 years ago - at 12/22/2023 07:19PM
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INVESTIGATING
over 2 years ago - at 12/22/2023 07:16PM
Synapse has been made aware of a processing delay by one of our partner banks for ACH Payments + Returns.
This issue is unrelated to recent processing delays. We are actively communicating with our partner and will provide details as they become available.
Latest Synapse outages
Delays in Processing of ACH By Partner Bank - almost 2 years ago
Delays on ACH + Wires - over 2 years ago
Wire Processing Delay - over 2 years ago
Wire Origination Outage - over 2 years ago
Degraded Performance with Logging into Dashboards - over 2 years ago
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