Outage in Synapse
Delays in Processing of ACH By Partner Bank
Major
April 25, 2024 - Started over 1 year ago
Official incident page
Official incident page
Incident Report
Synapse has been made aware of a processing delay by partner bank (Evolve Bank & Trust) for ACH Payments + Returns.
We are actively communicating with our partner and will provide details as they become available.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
over 1 year ago - at 04/26/2024 03:03PM
The issue now have been resolved and we are monitoring for any new escalations for the next few hours.
INVESTIGATING
over 1 year ago - at 04/25/2024 05:54PM
Synapse has been made aware of a processing delay by partner bank (Evolve Bank & Trust) for ACH Payments + Returns.
We are actively communicating with our partner and will provide details as they become available.
Latest Synapse outages
Late Delivery of ACH + Wire Files By Partner Bank - almost 2 years ago
Delays on ACH + Wires - almost 2 years ago
Wire Processing Delay - almost 2 years ago
Wire Origination Outage - about 2 years ago
Degraded Performance with Logging into Dashboards - about 2 years ago
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