Outage in SYNAQ

Service Disruption - SYNAQ Cloud Mail

Resolved Major
May 02, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Dear SYNAQ Client, We are experiencing a service issue on the SYNAQ Cloud Mail platform. We apologise for this inconvenience. Our engineers are looking into the problem and should have us back to normal in the shortest time possible! Sincerely, SYNAQ Technical Team
Components affected
SYNAQ Cloud Mail

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/02/2024 03:33PM

Dear SYNAQ client,

We have identified and resolved the current network accessibility issue, which was due to a data centre incident being experienced by our upstream provider. The service has returned to optimal functionality and we will continue to monitor the service closely.
Thank you for your patience and understanding on this matter.

Sincerely,
SYNAQ Technical Team

MONITORING over 1 year ago - at 05/02/2024 03:10PM

Dear SYNAQ Client,

Services to major Data centres have been restored and operating normally. We apologise for the service disruption and remain committed to providing you with the exceptional service you have come to expect from SYNAQ. We will continue to monitor the service.

Sincerely,
SYNAQ Technical Team

INVESTIGATING over 1 year ago - at 05/02/2024 02:46PM

Dear SYNAQ Client,

We are experiencing a service issue on the SYNAQ Cloud Mail platform.

We apologise for this inconvenience. Our engineers are looking into the problem and should have us back to normal in the shortest time possible!

Sincerely,
SYNAQ Technical Team

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