Outage in SYNAQ

Cloud Mail Network Error

Resolved Major
June 21, 2024 - Started over 1 year ago - Lasted 40 minutes
Official incident page

Incident Report

Dear SYNAQ Client , We have identified a major Cloud Mail incident where clients are experiencing intermittent failures on Zimbra Cloudmail. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise for the inconvenience caused. Sincerely, SYNAQ Technical Team
Components affected
SYNAQ Cloud Mail

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/21/2024 07:59AM

Dear SYNAQ Client,

Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely.

Thank you for your patience and understanding on this matter.

Sincerely,
SYNAQ Technical Team

MONITORING over 1 year ago - at 06/21/2024 07:37AM

Dear SYNAQ Client,

Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service will soon return to optimal functionality and we will continue to monitor the service closely.

Thank you for your patience and understanding on this matter.

Sincerely,
SYNAQ Technical Team

INVESTIGATING over 1 year ago - at 06/21/2024 07:22AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/21/2024 07:21AM

Dear SYNAQ Client ,

We have identified a major Cloud Mail incident where clients are experiencing intermittent failures on Zimbra Cloudmail. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available.

We apologise for the inconvenience caused.

Sincerely,
SYNAQ Technical Team

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