CloudMail Integrated Archives Delayed Delivery

Dear SYNAQ Clients,

We are pleased to inform you that the issue affecting the SYNAQ CloudMail Integrated Archives service has been successfully resolved. The service is now operating normally, and all mail queues have been cleared.

Our engineers will continue to monitor the system closely to ensure ongoing stability and optimal performance.

We sincerely appreciate your understanding and patience throughout this time. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team.

Kind regards,
SYNAQ Technical Team

Dear SYNAQ Clients,

Our engineers have implemented a fix for the SYNAQ CloudMail Integrated Archives service. The affected mail queues are now being processed, and the backlog is being cleared.

Our team is actively monitoring the archive mail delivery performance to ensure the backlog clears as quickly as possible.

We appreciate your patience and will continue to provide updates as the situation progresses.

Kind regards,
SYNAQ Technical Team

Dear SYNAQ Clients,

The SYNAQ CloudMail Integrated Archives service is still experiencing delays. Our engineers have identified the root cause of the issue and are actively working to resolve it as quickly as possible. Again, this incident has no impact on mails to or from users mailboxes.

We sincerely appreciate your patience and understanding as we work to restore normal service.

Our next update will follow in 2 hours.

Kind regards,
SYNAQ Technical Team

Dear Clients,


SYNAQ CloudMail Integrated Archives are currently experiencing an incident where by mail destined for for related archives ( CloudMail Archive Mailboxes ) are queued and delayed for delivery. This is identified by the "Warning: message delayed for 24/48 hours" Notification Mail. Engineers are investigating this as a matter of urgency.

This incident has no impact on mails to or from users mailboxes.

We will send our next update in 60 minutes.