Securemail Web Interface

RESOLVED:

Dear SYNAQ Client,

The issue affecting event visibility in the Securemail User Interface has now been fully resolved. Event processing has caught up and is functioning as expected.

Our team will continue to monitor the platform closely to ensure ongoing stability.

Thank you for your patience and understanding throughout this incident.

If you have any further queries or require assistance, please don’t hesitate to contact our support team at support@synaq.com or call us on 011 262 3632 — we’re here to help!

Sincerely,
SYNAQ Technical Team

UPDATE:

Dear SYNAQ Client,

The Securemail User Interface continues to process events as expected. Backfilling of historical events is still in progress, and the system is steadily catching up.

Our team remains actively engaged and is monitoring the environment closely to ensure all outstanding data is fully processed.

We will share further updates as more information becomes available. Thank you for your continued patience and understanding.

Sincerely,

SYNAQ Technical Team

Update:

Dear SYNAQ Client,

The Securemail User Interface is now processing events as expected, and the system has almost fully caught up on outstanding tasks for today.

Our engineering team continues to monitor the platform closely to ensure full stability and performance.

We will confirm once the issue is fully resolved. Thank you for your continued patience and support

Sincerely,
SYNAQ Technical Team

UPDATE:

Dear SYNAQ Client,

The team has identified the backend component that caused the issue within the Securemail User Interface and has implemented a fix to address it.

We are now observing that event processing to the UI has resumed. While this is a positive sign, the team is continuing to investigate and is monitoring the system closely to ensure full stability and resolution.

We will provide further updates shortly as we progress.

Thank you for your continued patience and understanding.

Sincerely,
SYNAQ Technical Team

Update:

Dear SYNAQ Client,

We are currently investigating an issue where the Securemail web interface is not displaying recent events as expected. This issue is limited to the Securemail User Interface only.

Please note:
All mail is still being processed and delivered successfully. This is purely a visual/UI issue and does not affect mail flow or delivery in any way.

Our engineering team is working to identify the root cause and restore full visibility within the interface.

We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.

Sincerely,

SYNAQ Technical Team

We are currently investigating an issue where the Securemail web interface is not displaying recent events as expected. This may impact your ability to view the latest email logs or message activity via the UI.

Our engineering team is actively working to identify the root cause and restore full functionality.

We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.