Outage in Syncro
500 error when accessing organizations
Resolved Maintenance
May 08, 2026 - Started 14 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
Syncro experienced 500 errors when users tried to access the Organizations page, with the impact appearing to be limited to organizations that had Microsoft integrations enabled. The issue was caused by a stalled database backup process due to an upstream AWS infrastructure incident that affected Syncro's cloud services. After 78.5 hours, access was restored for affected partners once the AWS issue was resolved.
We’re investigating reports of 500 errors when accessing the Organizations page. Early indicators suggest the impact appears to be limited to organizations with Microsoft integrations enabled. We’re working to confirm scope and root cause.
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Latest Updates ( sorted recent to last )
13 days ago - at 05/08/2026 11:43PM
While the upstream AWS incident is still listed as active on their end, the Syncro platform remains stable. We will continue to monitor closely in case of any further impact.
14 days ago - at 05/08/2026 06:28AM
We’re no longer seeing 500 errors and access has been restored for affected partners. The upstream AWS incident is still listed as active on their end, so we’re continuing to monitor closely in case of any further impact.
14 days ago - at 05/08/2026 06:05AM
AWS has confirmed that the disruption affecting our database is tied to an active incident on their end. You can track AWS’s progress on their status page: https://health.aws.amazon.com/health/status
Our team remains engaged with AWS support and is monitoring closely for restoration of service.
14 days ago - at 05/08/2026 05:17AM
We’ve identified the issue affecting the Organizations page and related areas. A database backup process is currently stalled due to an issue with our cloud infrastructure provider, and standard recovery options are temporarily unavailable on our end. Our team is engaged with the provider to restore service as quickly as possible.
We appreciate your patience.
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