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Outage in Synctera

AWS outage impacting our card processor vendor

Resolved Minor
May 07, 2026 - Started 18 days ago - Lasted about 4 hours

Incident Report

We are currently monitoring an ongoing AWS outage that appears to be impacting our card processor vendor. As a result, card transactions and digital wallet issuance may experience intermittent disruptions. At this time, some transactions are still processing successfully, so the overall impact may be limited. Our team is actively monitoring the situation and will continue to provide updates as more information becomes available. 
Components affected
Synctera api.synctera.com

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Latest Updates ( sorted recent to last )
MONITORING 18 days ago - at 05/08/2026 05:38AM

We are starting to observe recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are gradually stabilizing, though intermittent disruptions may still occur. Our team continues to closely monitor the situation as services recover.

MONITORING 18 days ago - at 05/08/2026 04:02AM

We are observing renewed intermittent disruptions related to the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance may again experience failures for some users. Our team is actively monitoring the situation.

RESOLVED 18 days ago - at 05/08/2026 03:36AM

We are now observing recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are processing normally at this time. Our team will continue monitoring closely and will provide further updates if needed.

MONITORING 18 days ago - at 05/08/2026 03:16AM

We are continuing to observe impact related to the ongoing AWS outage affecting our card processor vendor. Card transactions and digital wallet issuance may still experience intermittent disruptions. Our team remains actively engaged and is closely monitoring the situation for further developments.

IDENTIFIED 18 days ago - at 05/08/2026 02:47AM

We are currently monitoring an ongoing AWS outage that appears to be impacting our card processor vendor. As a result, card transactions and digital wallet issuance may experience intermittent disruptions. At this time, some transactions are still processing successfully, so the overall impact may be limited. Our team is actively monitoring the situation and will continue to provide updates as more information becomes available. 

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