Outage in Synthesia

Login Issues

Resolved Major

July 27, 2026 - Started 11 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.

Components affected

Synthesia Editor

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 07/27/2026 05:46PM

This incident has been resolved. Thank you for your patience!

MONITORING 11 days ago - at 07/27/2026 05:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 days ago - at 07/27/2026 04:14PM

We are continuing to investigate this issue.

MONITORING 11 days ago - at 07/27/2026 02:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 days ago - at 07/27/2026 02:08PM

We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available.

Our sincere apologies for the inconvenience, and thank you for your patience in the interim.

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