Outage in SysAid
Monitoring - Service disruption affecting ticket management
Resolved Minor
July 10, 2026 - Started 23 days ago
- Lasted about 2 hours
Incident Report
We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.
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Latest Updates ( sorted recent to last )
INVESTIGATING
23 days ago - at 07/10/2026 05:59PM
We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.
MONITORING
23 days ago - at 07/10/2026 06:06PM
The third-party provider has applied a fix, and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.
MONITORING
23 days ago - at 07/10/2026 06:18PM
We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. In case of issues, please reach out to our Customer Care team.
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