Outage in T3 Communications

EFAX Service Disruption

Resolved Minor

January 12, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Engineering has isolated an issue impacting customers that utilize T3's Fax to Email or AudioCodes ATA services. The sending and receiving of faxes via that platform is currently having issues. Customers sending to our clients will receive failure notices that they will need to resend again later on, or anything that does make it to the server will queued for later delivery. The issue is escalated and being worked at this time to restore full functionality.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/12/2023 05:53PM

Engineering has resolved a database issue that was impacting the fax server. Issues impacting Fax to Email and Audiocodes Fax ATA's have been resolved. The server is processing a backlog and queued messages still, but we are seeing successful transmissions.

IDENTIFIED about 3 years ago - at 01/12/2023 03:41PM

Engineering has isolated an issue impacting customers that utilize T3's Fax to Email or AudioCodes ATA services. The sending and receiving of faxes via that platform is currently having issues.

Customers sending to our clients will receive failure notices that they will need to resend again later on, or anything that does make it to the server will queued for later delivery.

The issue is escalated and being worked at this time to restore full functionality.

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