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Outage in T3 Communications

WIMAX Sector Outage

Resolved Minor
December 22, 2022 - Started about 3 years ago - Lasted 7 days
Official incident page

Incident Report

Engineering is working on further issues identified at the Waterman Broadcasting tower with regards to the Blue Sector. It would appear that the line from the sector antennae that comes down into the shelter at the base of the tower has pulled in water, presumably from damage during Hurricane Ian. Our Field Ops have been onsite to re-terminate, but it will not be enough to resolve the issue entirely. Engineering has engaged tower climbers to get a new run from Sector to Base and we are pending scheduling.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 12/29/2022 04:11PM

Engineering has given an all clear that all sectors are back up and running, that repairs are completed. We see all equipment online with good signal. We will be closing out this incident.

IDENTIFIED about 3 years ago - at 12/28/2022 08:24PM

Tower repairs will take place at 8AM tomorrow morning. Tower Climbers and T3 Engineering will be onsite. We will be replacing the CAT6 CMX cable on all 3 sectors to prevent any future issues on other sectors as well.

IDENTIFIED about 3 years ago - at 12/28/2022 04:01PM

Engineering is in the final steps of passing insurance information back and forth between tower climbers and Tower Administration in order to get climbers up as soon as possible. They have already sourced the necessary equipment for repair, we are just pending the ability to pick a time to have boots onsite. We are expecting to have that information today, and for the work to be done this week.

IDENTIFIED about 3 years ago - at 12/27/2022 07:27PM

Engineering is still securing tower climbers onsite to get the sector repaired, working in tandem with Waterman Broadcasting.

We are hoping to have an ETR as soon as possible to pass along.

IDENTIFIED about 3 years ago - at 12/22/2022 03:19PM

Engineering is working on further issues identified at the Waterman Broadcasting tower with regards to the Blue Sector.

It would appear that the line from the sector antennae that comes down into the shelter at the base of the tower has pulled in water, presumably from damage during Hurricane Ian.

Our Field Ops have been onsite to re-terminate, but it will not be enough to resolve the issue entirely.

Engineering has engaged tower climbers to get a new run from Sector to Base and we are pending scheduling.

Latest T3 Communications outages

EFAX Service Disruption - almost 3 years ago
Network performance issue - almost 3 years ago
EFAX Service Disruption - about 3 years ago
EFAX Service Disruption - about 3 years ago

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