Outage in T3 Communications

SecureBoost/SecureVoiceGateway Service Degredation

Resolved Major

September 15, 2022 - Started over 3 years ago - Lasted 7 days
Official incident page

Incident Report

Engineering has identified an issue causing intermittent connectivity for some clients utilizing the T3 SecureBoost or SecureVoiceGateway devices. These issues can manifest as either voice or data issues. Engineering is working to resolve this as of this time. Please contact support by emailing us at support@t3com.net or via phone at 239-333-4357 to request call forwards if your voice services are impacted. We will provide meaningful updates as they come from Engineering.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 09/22/2022 02:47PM

Aggregator Servers supporting the T3 SD-WAN service have been upgraded, and T3 Engineering is observing normal functionality, and no reports of further issue.

MONITORING over 3 years ago - at 09/16/2022 07:05PM

T3 Engineering is continuing to monitor the current SECUREBOOST SD-WAN environment to ensure stability between all Aggregate Cloud Gateways. If you continue to experience any degradation please contact support by emailing us at support@t3com.net or via phone at 239-333-4357 to request call forwards if your voice services are impacted.

MONITORING over 3 years ago - at 09/15/2022 11:48PM

Engineering has resolved issues impacting these services and are observing normal behavior again. Support Team is reaching back out to clients to confirm connectivity and identify anyone still impacted so that they can be treated as a unique case to be triaged.

IDENTIFIED over 3 years ago - at 09/15/2022 10:11PM

Engineering continued to work to resolve the identified issue, and has engaged vendor support to expedite.

IDENTIFIED over 3 years ago - at 09/15/2022 08:36PM

Engineering has identified an issue causing intermittent connectivity for some clients utilizing the T3 SecureBoost or SecureVoiceGateway devices. These issues can manifest as either voice or data issues. Engineering is working to resolve this as of this time.

Please contact support by emailing us at support@t3com.net or via phone at 239-333-4357 to request call forwards if your voice services are impacted.

We will provide meaningful updates as they come from Engineering.

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