Outage in Tableau
Tableau Performance Degradation
Resolved Minor
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Outage Details
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The Technology team has implemented a workaround by turning off the third-party vendor agent service followed by a restart of the impacted servers. The Technology team is seeing positive results with the workaround that was implemented on a subset of instances across multiple impacted Clouds. Simultaneously, the third-party vendor continues working on developing a permanent fix. The team is progressing with implementing the workaround for the rest of the impacted instances.
All further updates will be available here: https://status.salesforce.com/generalmessages/1437
At 04:56 UTC on July 19, 2024, the Salesforce Technology team noted a performance degradation impacting multiple instances. A subset of customers may experience intermittent connectivity issues while accessing Tableau Cloud.
Initial investigations suggest that the issue is due to a third-party vendor’s issue. The team is coordinating with the vendor to investigate further.
We’ll provide an update upon significant update, or sooner if additional information becomes available.
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