Outage in Tableau

Tableau Feature Degradation

Resolved Minor
July 30, 2024 - Started 6 months ago - Lasted 1 day

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Outage Details

There’s a feature degradation impacting Tableau Cloud. Tableau engineers are working to resolve the impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We thank you for your patience. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Components affected
Tableau PDUEBA
Latest Updates ( sorted recent to last )
UPDATE 6 months ago - at 07/31/2024 06:29AM

The Salesforce Technology team has confirmed the successful completion of the planned upgrade. Initial reports are positive, and the team is actively monitoring the situation.

We will provide an update upon significant change or sooner if any new information arises.

UPDATE 6 months ago - at 07/30/2024 05:29PM

We have deployed an upgrade to PODs in regions that are in off-peak hours, successfully restoring performance to acceptable levels based on our validations. We plan to implement the same upgrade on prod-useast-b during its off-peak hours. Meanwhile, our team is working to minimize the slow performance while preparing for tonight's deployment, which will occur after 5 PM Pacific Time.

We will provide an update upon significant developments or sooner if additional information becomes available.

UPDATE 6 months ago - at 07/30/2024 04:16PM

On July 29, 2024, at 12:30 UTC, the Tableau Engineering team identified a feature degradation on prod-useast-b. This issue is a recurrence of the degradation that occurred yesterday, and remediation efforts are currently in progress. Customers may experience slower-than-expected connections of up to 20 minutes on some API calls to prod-useast-b.

We will provide an update in 60 minutes or sooner if more information becomes available.

INVESTIGATINGPOTENTIALCAUSE 6 months ago - at 07/30/2024 03:56PM

We are investigating a potential cause of the issue.

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