Tableau Service Disruption

At 19:25 UTC on October 20, Salesforce Technology confirmed the all-clear after successfully verifying and validating all services. We will conduct a thorough investigation to identify the technical trigger and root cause and implement preventive measures to ensure this issue does not recur.

The Technology team has restored service to the PODs based in the eastern region of the Americas and Canada through restarts. We are closely monitoring the recovery of the UK POD.
We will provide an update in 30 minutes or sooner if there are new developments.

The restarts have brought some of the affected pods out of impact and the team continues to monitor the performance levels. The team continues to monitor the recovery of the pod that remains affected by the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The restarts that the team performed are showing positive results. The team is continuing the restarts across the remaining affected pods.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The team is restarting the service across impacted pods as a path to resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional pods experiencing impact, and customers in these instances will receive communications related to this incident going forward.

At 15:34 UTC, on October 20, 2024, the Technology team began receiving alerts indicating that the Tableau Cloud service is unavailable for customers. The team is analyzing logs and working to determine the trigger. Some customers are able to log in but once logged in are unable to use the service.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.