Outage in Tableau
Tableau Service Disruption
Resolved Major
October 20, 2024 - Started over 1 year ago
- Lasted about 4 hours
Incident Report
There’s a service disruption impacting Tableau Cloud. Tableau engineers are currently working on a solution to resolve user impact. During a service disruption, end users can’t access the service. We thank you for your patience. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
over 1 year ago - at 10/20/2024 07:57PM
At 19:25 UTC on October 20, Salesforce Technology confirmed the all-clear after successfully verifying and validating all services. We will conduct a thorough investigation to identify the technical trigger and root cause and implement preventive measures to ensure this issue does not recur.
MONITORINGGENERIC
over 1 year ago - at 10/20/2024 07:38PM
The Technology team has restored service to the PODs based in the eastern region of the Americas and Canada through restarts. We are closely monitoring the recovery of the UK POD.
We will provide an update in 30 minutes or sooner if there are new developments.
UPDATE
over 1 year ago - at 10/20/2024 06:56PM
The restarts have brought some of the affected pods out of impact and the team continues to monitor the performance levels. The team continues to monitor the recovery of the pod that remains affected by the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
over 1 year ago - at 10/20/2024 06:31PM
The restarts that the team performed are showing positive results. The team is continuing the restarts across the remaining affected pods.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
over 1 year ago - at 10/20/2024 06:09PM
The team is restarting the service across impacted pods as a path to resolve the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
INVESTIGATINGCAUSEOFISSUE
over 1 year ago - at 10/20/2024 05:48PM
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
IMPACTRADIUSINCREASE
over 1 year ago - at 10/20/2024 05:22PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional pods experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
over 1 year ago - at 10/20/2024 05:01PM
At 15:34 UTC, on October 20, 2024, the Technology team began receiving alerts indicating that the Tableau Cloud service is unavailable for customers. The team is analyzing logs and working to determine the trigger. Some customers are able to log in but once logged in are unable to use the service.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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